PRIVACY NOTICE


IDENTITY AND ADDRESS OF THE PERSON IN CHARGE.

The private legal entity whose corporate name is “TMM ALMACENADORA S.A.P.I. DE C.V.” hereinafter and indistinctly referred to as “TAP TMM”, which declares to be a commercial legal entity and to be duly constituted in terms of the Mexican laws and by virtue of being classified as a private individual, is subject to the provisions of the “FEDERAL LAW FOR THE PROTECTION OF PERSONAL DATA IN POSSESSION OF INDIVIDUALS”; the aforementioned company has its domicile located at Circuito Exterior Mexiquense, KM 33, Almacén 2, Santa Lucia Base Aérea Militar, (Aduana del Aeropuerto Internacional Felipe Ángeles AIFA), C.P. 55640, Zumpango, Estado de México.


PURPOSE OF ISSUING THE PRIVACY NOTICE.

To the “OWNER of the personal data and/or sensitive personal data in possession of “TAP TMM”, you are informed about the treatment that will be given to the data that you provide us by any of the means mentioned in the following lines, consequently, the following is issued “PRIVACY NOTICE” which may be contained in physical, electronic, printed, digital, visual, audio or sound formats and is made available to any natural person to whom the personal data corresponds and hereinafter and indistinctly referred to as the “OWNER”, in order to protect the personal data in possession of “TAP TMM”, with the purpose of regulating its legitimate, controlled and informed treatment, in order to guarantee the privacy and the right to informative self-determination of the “OWNER”; that is why we inform you of the guidelines, policies, procedures and privacy programs to protect your information.


CONTENT OF THE LEGAL PROVISIONS REGULATING THE PROTECTION OF PERSONAL DATA.

In addition to the above, on July 5, 2010, the Federal Law for the Protection of Personal Data in Possession of Private Parties (LFPDPPP) was published in the Official Gazette of the Federation, hereinafter and indistinctly referred to as “LAW”, whose provisions clearly contribute to our goal of protecting your personal data. You may access the contents of the Law through the portals that the Federal Government, through the Ministry of the Interior, and the Chamber of Deputies of the Congress of the Union have on the Internet at the following addresses: www.ordenjuridico.gob.mx & www.diputados.gob.mx


PERSONAL DATA PROTECTION MECHANISMS.

As a customer of “TAP TMM”, you have the opportunity to choose from a wide range of services, knowing that your personal data will be protected. The security of your information is our priority, which is why we protect it through the use, application and maintenance of high technical, physical and administrative security measures, which guarantee that your personal data will be protected, application and maintenance of high technical, physical and administrative security measures, which guarantee the quality and confidentiality of personal data taking into account the existing risks, the consequences for the owners and the nature of the personal data provided in order to avoid loss, misuse or alteration and leakage of information. These measures are not less than those used in the security applied to the company's information.

By virtue of the above, we inform you that in compliance with our Privacy Program and the “LAW”, personal data and / or sensitive personal data obtained by virtue of the services you request or enter into with “TAP TMM” will be treated confidentially through the systems and schemes provided for such purposes.


PRIVACY POLICY.

This Privacy Policy talks about the use we give to the personal information you provide to “TAP TMM”, including data related to the use of handling services, storage, custody, transportation and distribution of all kinds of foreign trade goods or any other service you have requested. For the above we provide you with this privacy notice, by which we describe the personal data to be treated, the purpose for which they are collected, the options and means to be used for the exercise of their rights regarding the use, disclosure, limitation, transfer, revocation of consent, access, rectification, cancellation, opposition.


RESPONSIBLE FOR COLLECTING THE INFORMATION.

“TAP TMM” is the company responsible for collecting your personal data and / or sensitive personal data, the use given to them and their protection, as well as to comply and enforce compliance within the organization the “LFPDPPP” and its regulations, to carry out in a lawful manner the processing of your personal data and / or sensitive personal data in accordance with the principles of legality, consent, information, quality, purpose, loyalty, proportionality and accountability.


ALTERNATIVES TO MAKE REQUESTS, CLARIFICATIONS OR COMPLAINTS.

“TAP TMM” makes available to the “OWNER” the following contact information to receive and answer any questions regarding its treatment, as well as any request, clarification, complaint or any other matter related to the protection of personal data:

E-mail: avisodeprivacidad@taptmm.com

Address: Circuito Exterior Mexiquense, KM 33, Almacén 2, Santa Lucia Base Aérea Militar, (Aduana del Aeropuerto Internacional Felipe Ángeles AIFA), C.P. 55640, Zumpango, Estado de México.


PERSONAL DATA COLLECTED.

“TAP TMM” collects and processes personal data in a lawful manner, provided that you do not express any objection at the time you provide us with your personal data directly and which are necessary to meet your request for handling services, storage, custody, transportation and distribution of all kinds of goods of foreign trade or any other that the company performs, consequently when you provide us with the personal information requested you consent to the use and purposes that are established in this “PRIVACY NOTICE”.

For us, personal information consists of private data concerning an identified or identifiable natural person, as well as sensitive data, i.e. personal data that affect the most intimate sphere of its “OWNER”, or whose improper use may give rise to discrimination or entail a serious risk to it.


  • Full name

  • Address

  • Postal Code

  • Colony

  • City

  • State

  • Phone

  • Cellular

  • RFC

  • Signature

  • Fingerprints

  • E-mail address

  • Passport number

  • Voting Card Number

  • Date of Birth

  • Age

  • CURP

  • Nationality

  • Marital Status

  • Sex

  • Position or job title

  • Work Seniority

  • Telephone and Work Extension

  • Financial Information

  • Work / family / personal references

  • Number of children

  • Own vehicle information


a)The following are the personal data and/or sensitive personal data that we may obtain from you in your capacity as “OWNER” for the purposes described in this privacy notice:

b)Data collected additionally for Customer Service:

  • The data we record in your queries.

  • The data we record in your complaints.

  • The data we record in your comments.

  • The data sent by “THE OWNER” through electronic, audio or printed media.

c)Data collected additionally for Customer Service:

  • Copy of IFE and/or INE

  • Copy of passport

  • Copies of bank statements

  • Copies of deeds

  • Copies of proof of address

  • Copies of proof of tax status


THE PURPOSES OF THE PROCESSING OF YOUR DATA:

“TAP TMM” will treat your personal data to formalize your contracting, or to carry out activities related to the services of handling, storage, custody, transportation and distribution of all kinds of foreign trade goods or any other service offered to you, carry out any or all activities necessary for the fulfillment of the obligations arising and deriving from the contractual and/or commercial relationship of the provision of services, billing and collection, registration and management of services, as well as those listed below:


  • Register it in our information systems.

  • Elaboration of client portfolio.

  • To elaborate service contracts.

  • Provide the services and products you have requested, inform you about changes and evaluate their quality.

  • Elaboration of invoices and follow-up of your payments.

  • Being in contact with you to inform you about our services and changes in them.

  • To make quotations.

  • Keeping track of your complaints and suggestions about our services through your phone calls.

  • Generate a control and follow-up of complaints, suggestions or requests about our services.

  • Maintain control over the calls we make or receive from you to monitor our service and future clarifications.

  • Any other activity tending to promote, maintain, improve and evaluate the services.

  • To evaluate the quality of the services we provide.




Additional purposes for customers of our website.


Additional purposes for social networks:

  • To be in contact with our customers.

  • To conduct opinion polls.

  • Perform statistics on our followers to determine the reach and popularity of “Grupo TAP” in social networks.


OPTIONS AND MEANS TO LIMIT THE USE OF DATA DISCLOSURE.

“TAP TMM” will at all times receive your request for refusal to process your personal data for purposes other than those that originally motivated its transmission either by virtue of the legal relationship between the “RESPONSIBLE” and the “OWNER”, or by using any means or format described in this “PRIVACUY NOTICE”. The detailed information of the use of the above personal data may be provided upon request of the holder in the mechanisms provided to exercise the rights (ARCO - Access, Rectification, Cancellation and Opposition), the information collected is for internal use, also in no case we will market, transfer or rent personal information about you to a third party without your prior consent on your part, therefore, to limit the use, disclosure or transfer of your personal data we ask you to communicate to “TAP TMM” by the following means:


  • E-mail: avisodeprivacidad@taptmm.com

  • Go to the following address: Circuito Exterior Mexiquense, KM 33, Almacén 2, Santa Lucia Base Aérea Militar, (Aduana del Aeropuerto Internacional Felipe Ángeles AIFA), C.P. 55640, Zumpango, Estado de México.


Likewise, it is established that if the “OWNER” wishes to stop receiving promotional messages from “TAP TMM” he/she can request it through the above mentioned means.


MEANS TO EXERCISE THE RIGHTS OF ACCESS, RECTIFICATION, CANCELLATION OR OPPOSITION (ARC).
“TAP TMM” will fully comply with the request received by the “OWNER” or his Legal Representative, for the exercise of his right to ACCESS, RECTIFY and CANCEL his personal data, as well as to OPPOSE the processing thereof at any time, therefore, it is established that the exercise of any of them is not a prerequisite nor does it prevent the exercise of another. The aforementioned rights consist of:

ACCESS to your personal data in our possession and to the details of the processing thereof, as well as to know the Privacy Notice to which the processing is subject.

RECTIFY them if they are inaccurate or incomplete.

CANCEL THEM when you consider that they are not required for any of the purposes stated in this “PRIVACY NOTICE” or are being used for non-consented purposes or the contractual or service relationship has ended, likewise, it is established that the cancellation will not be made in the cases of Article 26 LFPDPPP.

OPPOSE the processing of personal data and / or sensitive personal data for specific purposes and for legitimate reasons to oppose the processing of their data and if appropriate, “TAP TMM” will not be able to process the data.

To learn about the procedures, mechanisms, requirements and deadlines to exercise your ARCO Rights, you can contact us in the following ways:

  • Through the Internet on our website: https://taptmm.com/es

  • E-mail: avisodeprivacidad@taptmm.com

  • ADDRESS: Circuito Exterior Mexiquense, KM 33, Almacén 2, Santa Lucia Base Aérea Militar, (Aduana del Aeropuerto Internacional Felipe Ángeles AIFA), C.P. 55640, Zumpango, Estado de México.


Your request must be made through the forms that are made available to you in “PROCEDURE FOR THE EXERCISE OF YOUR RIGHTS ARCO” (link that is consultable at the end of this notice), these forms contain all the elements to meet your request in accordance with the regulations. In order for the Personal Data Department of “TAP TMM” to follow up on your request, you or your Legal Representative must correctly prove your identity, for which it is necessary to complete all the fields indicated in the corresponding form and accompany it with the documentation that is established.
In order to give you a clear and timely response in the terms established by the LFPDPPP, we recommend you to send us your request with the following documentation:

  • Name and address, as well as any complementary information that serves to contact you.

  • Document proving identity.

  • Concise and clear description describing the rights you wish to exercise, as well as the personal data and/or sensitive personal data involved.

  • In the case of requesting rectification of personal data, you must attach the documentation supporting your request.

  • The response to your request will be sent to you within the deadlines established by the “LFPDPPP” as long as they are not under the exceptions of articles 10, 26 and 37 of the same Law.


In the event that the information provided in the Form is erroneous or insufficient, or if the corresponding supporting documents are not provided, the Personal Data Department of “TAP TMM”, within five (5) business days following receipt of the request, may require you to provide the necessary elements or documents to process the request. You will have ten (10) business days to respond to the request, counted from the day following receipt of the request. If you do not respond within such period, the corresponding request will be deemed not to have been filed.

The Personal Data Department of “TAP TMM” will communicate the determination adopted, within a maximum period of twenty (20) business days from the date on which the request was received, so that, if it is appropriate, the request can be made effective within fifteen (15) business days after the response is communicated. The response will be given electronically to the e-mail address specified in the Form.


DATA TRANSFER.


We also inform you that “TAP TMM” may transfer personal data to national or foreign third parties, other than the person in charge, and is obliged to communicate the privacy notice and the purposes to which the “OWNER” subject their treatment, likewise they can be treated within or outside the country; with the only exception, that for the approval of credit applications is necessary to transfer your full name or company name to our supplier who will perform credit background check. If you do not authorize such transfer, we will not be able to provide you with the requested credit.

The treatment of the data will be made in accordance with what is agreed in this privacy notice, likewise it is established that the third party receiver, will assume the same obligations that correspond to “TAP TMM”, likewise, we commit that the sensitive personal data collected will be treated under security measures that guarantee its confidentiality.

National or international data transfers may be carried out without the consent of the “OWNER” when it is in the cases established by Article 37 of the Law on Protection of Personal Data Held by Private Parties, likewise, to fulfill the (s) purpose (s) necessary above described (s) or other those required by law or by the competent authorities, only transfer the necessary data in the cases legally provided, in that sense, your information may be shared with business partners, for commercial purposes.


CONSENT OF THE HOLDER FOR THE TRANSFER OF PERSONAL DATA AND/OR SENSITIVE PERSONAL DATA.


If the “OWNER” does not object to the transfer of his/her personal data and/or sensitive personal data, it will be understood that he/she has given his/her consent to such transfer. In case the “OWNER” decides not to carry out the transfer of his/her personal data and/or sensitive personal data, he/she must submit the corresponding request and will have to do so through the following means made available for such purposes:


  • Sending an email: avisodeprivacidad@taptmm.com

  • Going to the following address: Circuito Exterior Mexiquense, KM 33, Almacén 2, Santa Lucia Base Aérea Militar, (Aduana del Aeropuerto Internacional Felipe Ángeles AIFA), C.P. 55640, Zumpango, Estado de México.

PROCEDURE AND MEANS BY WHICH THE RESPONSIBLE WILL COMMUNICATE TO THE HOLDERS OF CHANGES TO THE PRIVACY NOTICE.


“TAP TMM”, reserves the right, under its sole discretion, to change, modify, add or delete parts of this “PRIVACY NOTICE” at any time, in order to comply with new legislation, internal policies or new requirements that may be necessary to continue the contractual relationship or to continue providing our services to you. are necessary to continue with the contractual relationship or to continue providing you with our services.
The modifications will be available to the public through the following means as well as indicating the date of the last version of the notice:
Through the internet on our website: https://taptmm.com/es
Sending e-mail: avisodeprivacidad@taptmm.com


COOKIES Y WEB BEACONS.


The https://taptmm.com/es website uses cookies (text files that are automatically downloaded and stored on the electronic device through which you access) to recognize regular users and track their usage behavior on our website. Cookies do not damage your files or allow anyone to access your personal data; they simply allow us to personalize information and advertisements to make your visits to our site more enjoyable.
We inform you that we use cookies and web beacons with which we can obtain the following navigation data:


  • Your browser type and operating system.

  • The IP address from where you visit us.

  • Internet pages you visit.

  • The links you follow.

  • The site you visited before ours.

  • Mobile electronic communication device information.

  • Visits.

  • Average duration of the visit.

  • Percentage of new visits.

  • Bounce rate.

  • Demographic data.

  • Language.

  • Location.

  • Behavior.

  • New versus returning visitors.

  • Frequency of visits.

  • Technology.

  • Browser and operating system.

  • Internet provider.


REVOCATION OF CONSENT.


At any time, you may revoke the consent you have given us for the processing of your personal data, so that we stop using and transferring them by using the mechanisms provided for this purpose in this document.
Likewise, it is necessary that you send us your request, which must be accompanied by the following information:

  • Name and address, as well as any complementary information that serves to contact you.
  • Documents proving the personality.
If you consider that there are purposes that are not necessary, nor give rise to the service relationship that you have with “TAP TMM” you may revoke the consent you have given us for the processing of your personal data, so that we stop using them.
To do this, it is necessary that through the email: avisodeprivacidad@taptmm.com you are informed about the procedures and forms to be submitted to revoke consent for the processing of your personal data or if you wish, you can go to the address listed in the heading of this document. Your revocation request must be accompanied by the supporting documentation indicated.


RIGHT TO PROMOTE THE PROCEDURES OF PROTECTION OF RIGHTS AND VERIFICATION THAT THE FEDERAL INSTITUTE OF ACCESS TO INFORMATION AND PROTECTION OF PERSONAL DATA.


If you consider that your right to the protection of your personal data has been violated by any conduct or omission on our part, or you presume any violation of the provisions of the Federal Law for the Protection of Personal Data in Possession of Individuals, its Regulations and other applicable laws, you may file a complaint with the Federal Institute for Access to Information and Data Protection (IFAI).
For further information, we suggest you visit its official web page at www.ifai.org.mx

GLOSSARY


Privacy Notice: A physical, electronic or any other format document generated by the controller that is made available to the holder, prior to the processing of his personal data, in accordance with Article 15 of this Law.

Databases: The ordered set of personal data concerning an identified or identifiable person.

Blocking: The identification and preservation of personal data once the purpose for which they were collected has been fulfilled, for the sole purpose of determining possible liabilities in relation to their processing, until the legal or contractual statute of limitations period. During this period, personal data may not be processed and after this period, it will be cancelled in the corresponding database.

Consent: Manifestation of the will of the owner of the data by means of which the processing of the same is carried out.

Personal data: Any information concerning an identified or identifiable natural person.

Sensitive personal data: Those personal data that affect the most intimate sphere of its owner, or whose improper use may give rise to discrimination or entail a serious risk for the owner. In particular, those that may reveal aspects such as racial or ethnic origin, present and future health status, genetic information, religious, philosophical and moral beliefs, union membership, political opinions, sexual preference are considered sensitive.

Dissociation: The procedure by which personal data cannot be associated to the holder or allow, by its structure, content or degree of disaggregation, the identification of the holder.

Processor: The natural or legal person who alone or jointly with others processes personal data on behalf of the data controller.

Public access source: Those databases whose consultation may be made by any person, with no other requirement than, as the case may be, the payment of a fee, in accordance with the provisions of the Regulations of the Federal Law for the Protection of Personal Data in Possession of Private Parties.

Institute: Federal Institute of Access to Information and Data Protection, referred to in the Federal Law of Transparency and Access to Public Governmental Information.

Law: Federal Law for the Protection of Personal Data in Possession of Private Parties.

Controller: Individual or legal entity of a private nature that decides on the processing of personal data.

Third Party: The individual or legal entity, national or foreign, other than the data owner or the person responsible for the data.

Data subject: The natural person to whom the personal data corresponds.

Processing: The collection, use, disclosure or storage of personal data, by any means. Use includes any action of access, handling, exploitation, transfer or disposal of personal data.

Transfer: Any communication of data to a person other than the data controller or data processor.

TACIT CONSENT.


I give my consent for my personal data to be treated in accordance with the provisions of this privacy notice.